Terms and Conditions
Terms and Conditions
1. INFORMATION ABOUT US Austin Davis Biologics Ltd is a science and technology company that developed and now provides the EquiSal® Tapeworm saliva testing service for diagnosing tapeworm burdens in horses. In addition, we sell laboratory ELISA kits for use in veterinary diagnostics, and saliva collection swabs for use in diagnostic applications or for research purposes. This site is operated by Austin Davis Biologics Ltd ("we"). We are registered in England and Wales, under company number 06878611 and with our registered office at Denfield Lodge, Lower Street, Great Addington, Northamptonshire, NN14 4BL. Our main trading address is Unit 1 Denfield Lodge, Lower Street, Great Addington, Northamptonshire, NN14 4BL. Our VAT number is 984479162. You can contact us by e-mail at info@austindavis.co.uk, or write to us at Unit 1 Denfield Lodge, Lower Street, Great Addington, Northants, NN14 4BL.
2. YOUR PERSONAL INFORMATION We will use your personal information in accordance with our Privacy Policy, which forms part of these terms.
3. PRICE AND DELIVERY COSTS We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order. Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods. Unless stated otherwise, all prices exclude VAT (where applicable) and delivery costs.
4. AVAILABILITY AND DELIVERY Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We will deliver the goods ordered by you to the address you give us for delivery at the time you place an order with us. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
5. PAYMENT You will be invoiced for payment of goods.
6. REFUNDS POLICY If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will: provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods. We will usually refund any money received from you using the same method originally used to pay for your purchase.
7. CANCELLATION BY US We reserve the right to cancel any orders if, for example: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum paid to us as soon as possible but in any event within 30 days of your order.
8. LIABILITY We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet. This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safe- guards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content. Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
9. EVENTS BEYOND OUR CONTROL We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
10. INVALIDITY If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
11. LAW AND JURISDICTION These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
12. NOTICES All notices you send us must be sent to the contact details on this site. We may give notice to you at either the e-mail or postal address you provide to us when making an order. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.